- Essence sculpt define highlight palette skin#
- Essence sculpt define highlight palette Patch#
- Essence sculpt define highlight palette full#
We cannot guarantee that customers will always receive the results mentioned in product descriptions. Unfortunately, we are unable to return or exchange any products for this reason.Įach skincare product is not the same for everyone. We understand that it can be disappointing when a product does not work for you as expected. What can I do if the product is not working for me? If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.
Essence sculpt define highlight palette skin#
We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.
Essence sculpt define highlight palette Patch#
We strongly recommend a patch test before application. Therefore, remember to check the ingredients each time you’re purchasing, even if you've purchased the same item multiple times before.Īlso, we strongly advise customers to read the product labels carefully or consult with a doctor before using any new skincare product.
Skincare brands can change the ingredients in their products from time to time. We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions, refunds, or exchanges. Therefore, don’t make a purchase unless you’re sure about the product or ingredients. We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, please read and review all products' details and ingredients carefully.
Essence sculpt define highlight palette full#
We have mentioned the full list of ingredients on our website for each product. Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions. If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately. My skin got irritated after using the product. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions. We have photos for each order that we have taken before packing. Remember to mention the order number and your name according to the invoice.
Please contact us via WhatsApp at +94768400945 or email 3 days of receiving your order, including photo(s) of the received items and the invoice. Also, we will arrange a replacement or refund as soon as possible. If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. The product must be returned and received by us unopened, unused, and in its original packaging.Įven though I paid, one item is missing from my order. Then we can arrange a replacement as soon as possible. If you have received an incorrect item, please WhatsApp at +94768400945 or email 3 days after receiving your order with a photo of the incorrect item and invoice. Unfortunately, mistakes do occur from time to time, and for that we apologize. We strive to ensure that our customers get exactly what they ordered. We understand the frustration of receiving an incorrect item after you have placed an order. What should I do if I receive an incorrect item? (A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.) Thank you for your understanding and for being a valued customer of ORION XO. Then, as quickly as possible, we can arrange for a replacement or another option. Remember to provide the order number and your name as they appear on the invoice. Please include a brief description of the problem as well as a photo of the impacted item. To resolve the issue, please message us via WhatsApp at +94768400945 or email 3 days after receiving the package. We take great care to prevent any damages during transit, but it is possible that problems may occur. If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.
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